Privacy policy

1. Personal Information We Collect

Depending on how you use the store, we may collect the following categories of information.

Information You Provide

• Contact details, such as name, email address, telephone number if supplied, billing address, and shipping address.

• Order information, such as products purchased, order value, delivery instructions, returns, refunds, and communications about an order.

• Account information, such as login credentials and saved preferences.

• Customer-support content, such as messages, photos of damaged items, product questions, and feedback.

• Review or survey content that you choose to submit.

Payment Information

Payment information is collected and processed by Shopify and the payment provider selected at checkout. We generally receive transaction details such as payment status, payment method type, billing details, and limited payment identifiers. We do not directly store your complete payment-card number or security code.

Information Collected Automatically

When you browse the website, Shopify and authorized service providers may automatically collect information such as:

• IP address and approximate location.

• Browser, device, operating system, and network information.

• Pages viewed, links selected, referring page, search activity, cart activity, and purchase interactions.

• Cookie identifiers, session data, and similar technology information.

• Diagnostic, security, fraud-prevention, and performance data.

Information from Other Sources

We may receive information from Shopify, payment providers, fraud-prevention services, analytics providers, advertising partners when used, customer-support tools, and shipping carriers. For example, a carrier may provide tracking events, delivery status, or an address correction.

2. How We Use Personal Information

We use personal information for legitimate store operations, including to:

• Process payment and fulfill, ship, track, and deliver orders.

• Provide order confirmations, tracking notices, service messages, and customer support.

• Manage cancellations, address changes, returns, refunds, and delivery claims.

• Maintain customer accounts and preferences.

• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity.

• Improve product listings, store navigation, service quality, and website performance.

• Measure store and marketing performance.

• Send marketing communications when permitted and allow recipients to unsubscribe.

• Meet tax, accounting, recordkeeping, legal, regulatory, and enforcement obligations.

• Establish, exercise, or defend legal claims.

Where applicable law requires a legal basis, processing may be based on performance of a contract, compliance with law, legitimate interests, consent, or another lawful basis appropriate to the activity.

3. Shopify's Collection and Processing

Our store is hosted on Shopify. Shopify collects and processes personal information to provide the storefront, checkout, payment-support, security, analytics, and related commerce services that allow us to operate garzafathomcommerce.com.

For core commerce services, Shopify generally processes customer personal information on our behalf as a processor or service provider. Depending on the Shopify features enabled, including certain enhanced analytics, personalization, or advertising services, Shopify may also process information as an independent controller or business for purposes described in its terms and privacy materials.

Shopify may combine or analyze interactions with this store, other merchants, and Shopify services when an enabled feature permits that processing and applicable law allows it. Information may be processed in countries where Shopify, its affiliates, or service providers operate.

4. How We Disclose Personal Information

We disclose personal information only as reasonably needed for the purposes described in this Policy, including to:

• Shopify, which hosts and supports the store.

• Payment providers and banks that authorize and settle transactions.

• Fraud-prevention, security, information-technology, hosting, communications, analytics, and customer-support providers.

• Shipping and logistics providers. We use trusted carriers such as UPS and FedEx, as well as reliable freight partners when needed. We share delivery details such as recipient name, address, contact information, package information, and order references so they can transport, track, and deliver orders safely and reliably.

• Professional advisers, auditors, insurers, and authorities when required for legal, tax, accounting, compliance, or claims purposes.

• A buyer, successor, or relevant adviser in connection with a proposed or completed merger, financing, restructuring, sale, or transfer of all or part of the store business, subject to appropriate safeguards.

• Other parties at your direction or with your consent.

We do not sell personal information for money. However, some cookie-based analytics, advertising, or Shopify enhanced-service activities may be treated as a “sale,” “sharing,” or “targeted advertising” under certain privacy laws even when no money is exchanged. Where required, you may opt out by emailing info@garzafathomcommerce.com.

5. Cookies and Similar Technologies

We and our authorized partners, including Shopify, use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, secure checkout, understand website performance, measure engagement, and, when enabled, personalize content or advertising.

Some cookies are required for core store functions. Where required by law, nonessential cookies are used only after consent. You can use the cookie banner or privacy settings made available on the website and can adjust browser settings to block or delete cookies. Blocking required cookies may prevent parts of the store or checkout from working correctly.

Where recognized and legally required, we process Global Privacy Control signals as an opt-out request for sale, sharing, or targeted advertising.

6. Marketing Communications

If you choose to receive marketing emails or messages, we may use your contact information to send product or store updates. You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not stop transactional messages about orders, deliveries, returns, security, or policy changes.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. The retention period depends on the type of information, the purpose for which it was collected, and applicable law. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. Shopify and our payment providers maintain their own security controls for the services they provide. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

The website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as required.

10. Third-Party Websites

Links to third-party websites or services are governed by those parties' privacy practices. We are not responsible for the privacy, security, or content of a third-party site.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or data practices. The revised version will appear on this page. We will provide additional notice if required by law.