Return and refund policy

1. 30-Day Return

You may request a return within 30 calendar days after the carrier records the order as delivered. A request sent after the 30-day period may be declined unless applicable law requires otherwise.

2. Eligible Returns

For a general return or change of mind, the product must be:

• Unused, uninstalled, unmodified, and in resalable condition.

• Returned with its original packaging, manuals, accessories, hardware, labels, and included components.

• Free from damage caused by installation, misuse, improper voltage, incompatible controls, unauthorized repair, neglect, or failure to follow instructions.

Opening the outer shipping carton solely to inspect the product does not automatically make it ineligible. However, lighting or electrical products that have been wired, installed, altered, or used generally cannot be returned for a change of mind because their condition and safety can no longer be verified.

If a product arrived damaged, defective, incomplete, or different from what you ordered, contact us within the 30-day return window. To help us resolve a delivery claim quickly, we recommend reporting visible shipping damage within 48 hours after delivery and keeping the product, carton, shipping label, and packing materials.

3. How to Start a Return

Email info@garzafathomcommerce.com before sending any product back. Include:

• Your order number.

• The name and email address used for the order.

• The item you want to return.

• The reason for the return.

• Photos or video if the item is damaged, defective, incorrect, incomplete, or shows a product issue.

We will review the request and send return authorization, the correct return location, and a prepaid return label for an approved U.S. return. Unauthorized returns may be delayed or declined.

Return address:2897 Pimlico Pkwy, Lexington, KY 40517, US

4. Return Method and Return Shipping Cost

Approved returns are accepted by mail. garzafathomcommerce.com pays the return shipping cost for approved returns originating within the United States, including approved change-of-mind returns. Use the prepaid label and carrier instructions we provide.

If you choose a different shipping service without written approval, that shipping cost will not be reimbursed. We are not responsible for a return sent to the wrong address or without the provided label.

5. No Restocking Fee

We do not charge a restocking fee for an approved return that meets this Policy.

6. No Direct Exchanges

We do not process direct exchanges. To order a different model, color, size, quantity, or specification, return the original item for a refund and place a separate new order. The replacement order is subject to current price and availability.

7. Inspection and Refund Timing

After the return is delivered to the designated return location, we inspect it to confirm the product and components match the approved request. If the return is approved after inspection, the refund will be issued to the original payment method within 5 business days.

Your bank, card issuer, or wallet provider may require an additional 5–10 business days to display the credit. We do not control that posting period. If more than 15 business days have passed since we confirmed that a refund was issued, email info@garzafathomcommerce.com.

8. Refund Amount

An approved return receives a refund of the amount paid for the returned product and applicable product tax. Standard outbound shipping is free and therefore has no separate amount to refund. If an optional expedited shipping service was purchased, that optional service charge is not refundable unless the return resulted from our error or the product arrived damaged, defective, or incorrect.

9. Items That May Be Declined

A return may be declined or reduced only where permitted by law if the item:

• Was not purchased from garzafathomcommerce.com.

• Was requested outside the return window.

• Is missing substantial components or is not the product sent with the order.

• Was installed, wired, modified, misused, or damaged after delivery.

• Was returned without authorization or to an unauthorized address.

• Is marked final sale or non-returnable on the product page before purchase.

If inspection identifies a problem, we will contact you and explain the decision. This section does not limit rights that cannot be waived under applicable law.

10. Damaged, Defective, Incorrect, or Missing Items

Email us within 30 days after delivery with the order number and supporting photos or video. Do not install or continue using an item that appears damaged, electrically unsafe, or inconsistent with its stated rating. We will review the issue and provide an appropriate remedy, which may include a prepaid return and refund, replacement component where appropriate, or another remedy required by law.

Because we do not offer direct exchanges, a customer who wants a new complete unit may place a new order after the original return is approved or refunded.

11. Order Cancellations and Address Changes

Email info@garzafathomcommerce.com within 24 hours after placing an order to request cancellation or an address change. We will make reasonable efforts to honor the request, but cannot guarantee it after fulfillment begins or the order ships. If cancellation is no longer possible, request a return after delivery.

12. Chargebacks

If you believe a charge or refund is incorrect, contact us first so we can review the order and payment records. This does not limit any rights you have with your bank or payment provider.