Shipping policy

1. Shipping Area

We offer free standard shipping to eligible addresses throughout the United States. We do not ship to APO, FPO, or DPO military addresses assigned to the AA, AE, or AP regions.

We currently do not offer international shipping. If checkout does not accept an address, the address is outside our supported delivery area.

2. Shipping Cost

Standard shipping is free. There is no minimum purchase requirement for standard shipping unless a product page clearly states otherwise. Any optional expedited service, if offered, and its price will be shown before the order is submitted. We do not add undisclosed shipping or handling charges after checkout.

3. Order Cutoff Time

The daily order cutoff is 6:00 PM (UTC-5), Monday through Friday, excluding public holidays.

• An order placed before 6:00 PM (UTC-5) on a business day begins its processing timeline that business day.

• An order placed after 6:00 PM (UTC-5), on a weekend, or on a public holiday begins its processing timeline on the next business day.

4. Processing Time

Orders are processed within 1–2 business days. Processing includes payment verification, inventory confirmation, order preparation, and carrier handoff. You will receive a shipping confirmation email with tracking information when available.

5. Transit Time

After the carrier receives the shipment, standard transit generally takes 4–7 business days.

6. Total Delivery Time

The estimated total delivery time is 5–9 business days, consisting of:

• 1–2 business days for order processing; and

• 4–7 business days for carrier transit.

For orders submitted after the cutoff, on weekends, or on public holidays, counting begins on the next business day. “Business days” means Monday through Friday and excludes public holidays observed by our operations or the carrier.

Delivery dates are estimates rather than appointments. Severe weather, carrier disruptions, high-volume periods, remote destinations, address problems, or other events outside reasonable control may cause a delay. If a material delay affects your order, contact us and we will help review the tracking status with the carrier.

7. Carriers

We work with trusted carriers such as UPS and FedEx, including reliable freight partners when a shipment's size or handling requirements call for freight service. This helps us deliver orders safely and reliably. The carrier used for a particular order depends on the item, destination, package size, and service availability.

8. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout. Email info@garzafathomcommerce.com within 24 hours after ordering to request an address change. We will make reasonable efforts to update the address, but a change cannot be guaranteed after fulfillment begins or a shipping label is created.

If an order is returned because the address was incorrect, incomplete, refused, or undeliverable, contact us so we can determine the available next step. Any resolution will depend on the carrier status and the condition of the returned product.

9. Lost, Damaged, or Missing Packages

If tracking shows no movement for an unusual period, the package is marked delivered but cannot be located, or the package arrives damaged, email info@garzafathomcommerce.com with your order number and supporting photos when applicable. Keep the item, shipping carton, label, and protective

packaging until the claim is resolved. We will review the shipment and work with the carrier on the appropriate resolution.

10. Cancellations

Cancellation requests must be sent to info@garzafathomcommerce.com within 24 hours after the order is placed. We will try to stop the order, but cancellation is not guaranteed once it has entered fulfillment or shipped. If it cannot be canceled, you may request a return after delivery under our Return and Refund Policy.